Commitment

Our commitment to you

Viva Debt Solutions evolved from our understanding for the need to provide honest and transparent debt counselling.

Customer promise

We will always treat you fairly.  You can expect in all our dealings with you that we will:

• Treat you as we ourselves would expect to be treated.
• Never take advantage of you.
• Be open and honest.
• Quickly put right any mistake that we make.
• Make it very clear to you that the company does not provide or administer debt solutions.
• Provide you with adequate information about the service being offered.
• Not imply that the service is impartial or independent.
• Make our commercial status clear and not give the impression through any of our advertising that we are a charity or a publicly funded body.
• Ensure advertising of our Debt Management Services is consistent with the standards set out in the OFT's Debt Management Guidance.